Frequently Asked Questions

Dovly UpliftTM for Visa Cardholders

What does Dovly Uplift for Visa cardholders program include?
Monthly Credit Report and Score - a detailed TransUnion® credit report and score every month to help cardholders keep up with their credit, help detecting and disputing inaccurate items on TransUnion® credit reports in an optimal way thanks to Dovly’s proprietary algorithm. (Cardholders can: review potential errors, receive alerts and recommendation, confirm items to dispute, check dispute status, learn via Dovly’s financial literacy knowledge center), ongoing credit monitoring – cardholders receive alerts any time there is a 10-point change in their credit score, credit Alerts - alerts for signs of identity theft, along with notice of changes on cardholder’s report, powerful results - 91.3% of Dovly members see an average 56-point score increase within 6 months*, Live U.S.-based member services & support - credit experts available to assist cardholders via chat, email, and phone, and convenient access via Dovly’s mobile app and website.
  • Monthly Credit Report and Score - a detailed TransUnion® credit report to help cardholders keep up with their credit
  • Help detecting and disputing inaccurate items on TransUnion® credit reports in an optimal way with Dovly’s proprietary algorithm. Cardholders can:
    • Review potential errors
    • Receive alerts and recommendation
    • Confirm errors to dispute
    • Check dispute status
    • Learn via Dovly’s financial literacy knowledge center
  • Ongoing credit monitoring – cardholders receive alerts any time there is a 10-point change in their credit score
  • Credit Alerts - that look for signs of identity theft, along with notice of changes on cardholder’s report
  • Powerful results - 90% of Dovly members see a double-digit credit score increase within 6 months.*
  • Live U.S.-based member services & support - credit experts available to assist cardholders via chat, email, and phone
  • Convenient access via Dovly’s mobile app and website.

  • *Based on a sample of 18,062 Dovly members as of May 2022.

    While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results.
Who is eligible for Dovly Uplift?
Dovly Uplift is available at no cost to U.S.-issued Visa consumer credit, Visa consumer debit , and select Visa prepaid cardholders.

Eligible prepaid cards include: General Purpose Reloadable, Government Disbursement Reloadable, Payroll Reloadable, and Commercial Business Reloadable.  

Eligible Visa Cardholders will also have access to market-leading discounts if they are interested in upgrading to a more robust Dovly membership plan that includes premium features such as three-bureau dispute service, identity theft insurance, discount perks, and more.

Paid membership is not currently available to residents of Georgia, Minnesota, or Puerto Rico. While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results. 

About Dovly

How does Dovly work?
Dovly is the first smart credit engine designed to help raise cardholder’s credit score. With Dovly’s proprietary algorithm, it takes just seconds to help fix, maintain, and manage their credit online. It is fully automated, meaning Dovly can help without members having to submit any paperwork. Dovly’s engine uses a proprietary algorithm to generate optimal results. All members need to do is select the inaccurate items they want Dovlyto dispute, and Dovly will handle the rest. While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results.
What are Dovly’s Member Support hours of operation?
Dovly’s live U.S. Based Credit Experts are available here Monday - Friday 8AM-5PM PT
When can a member start seeing results?
While every situation is different, many Dovly members see results as soon as the first 30 days, and 90% of Dovly members see a double-digit credit score increase within the first 6 months*.

Dovly’s automated credit engine optimizes the number and type of disputes submitted to the credit bureau(s) each month, to maximize results. While Dovly’s platform is designed to remove inaccuracies from your credit report, every case is different, and not everyone will achieve the same results.

*Based on a sample of 18,062 Dovly members as of May 2022.
What credit score does Dovly use to improve a cardholders credit?
Dovly uses the VantageScore 3.0 scoring model. It was created by the three major credit bureaus, Experian, TransUnion and Equifax, as an alternative to the FICO scoring model. VantageScore 3.0 credit scores range from 300 to 850, with a higher number indicating a greater degree of financial responsibility. The score calculation includes the following categories and weight: payment history (40%), age and type of credit (21%), credit utilization (20%), balances (11%), recent credit (5%), and available credit (3%).